Returns at Medirite:
We understand that sometimes things don't quite match your expectations. Whether it's a sizing issue or simply a change of heart, we're here to help. Our goal is your satisfaction, and that's why we offer hassle-free alternatives or refunds if you return your item within 14 days of receiving it, giving you peace of mind and flexibility.
While most products are covered by this guarantee, a few exceptions apply. Don't worry; we clearly mark non-returnable items, so be sure to double-check before finalising your purchase.
Changed Your Mind or Ordered the Wrong Product? We've Got You Covered
Once your order is placed, we start preparing it for delivery, which means we can't cancel or alter your order. We understand that circumstances change, or choices evolve. If you find your order unsuitable upon arrival, or it's not the right size, you're covered by our 14 -day returns policy.
As long as the item remains unused, in its original condition and packaging, you can return it within 14 calendar days of receipt. Please keep in mind that for these types of returns, you'll need to cover the return costs. We suggest using a tracked and insured return method for added security.
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Arrived Damaged or Wrong Product? Let Us Make It Right
We sincerely apologize if your product arrives damaged or you've received the wrong item. To address this promptly, please reach out to us on the day of delivery. Immediate notification allows us to quickly resolve the issue and communicate with our couriers.
If you can, please provide photographic evidence of any damage to [email protected]. If a courier requires your signature for damaged goods, jot down a note indicating the damage.
For incorrect orders, contact us so we can cross-check part numbers to ensure we're on the same page. If needed, we'll guide you through the process of returning the product to us. Rest assured, refunds or replacements will be processed once we receive the products back.
Dealing with Faulty Products
In the rare event of a product malfunction, the Consumer Rights Act 2015 applies. For products within warranty, we may need the item returned to us for repair or replacement. We apologize for any inconvenience and assure you that we'll act swiftly once the fault is confirmed. If time is of the essence, consider placing a new order for a replacement while we address the issue.
While the Consumer Rights Act allows a 14-day cancellation window, certain products can't be returned due to health and hygiene reasons. This includes sealed items like facemasks and personal care consumables. Additionally, products that have been used or have hygiene implications (e.g., toilet seats, mattresses) cannot be returned. Custom-made or personalized items are also exempt from our return policy.
Your Next Steps for Returns
To guide you through the returns process, we've outlined a step-by-step procedure and included instructions for your returns label.
Until your returned goods reach our warehouse, you're responsible for them. We recommend obtaining proof of postage, which is available from the post office or through other courier services.
Remember, these terms and conditions don't affect your legal rights. If you need assistance, just follow these steps:
Step One:
Contact our friendly support team via phone or email, providing your order number and reason for return.
Step Two:
They will issue you a return number and confirm the details you will need to write on the return parcel. Smaller items are best returned through the Post Office, while larger items can be managed through various courier companies.
Step Three:
Once we receive your product, we'll promptly process your return based on the provided information.
At Medirite, your satisfaction is our priority. We're here to help you every step of the way.